The Coolest 83 year old Lady

My job consists of speaking with the elderly, infirmed and the insane daily. It's not nearly as glamorous as it sounds. That demographic is not especially know for their overall pleasantness. Sometimes I can't say I blame them for their curmudgeonly attitudes though. All they want is a simple answer or simply to have their claims paid and they get bounced from one office to another, one person to another getting a different answer at each stop along the way before their unhappiness comes piping through my headset invading my brain and testing my well of patience. Every once in while, a great while sometimes, I get to talk to a caller who makes me laugh, makes me glad I could help them. I sometimes enjoy when an interesting caller tears down the thin veil of customer service and lets some humanity shine through. The following is in part the diatribe of one such caller I encountered the other day. This lady was bounced to 5 different offices before she was transferred to me. Her inquiry was simple enough and I was able to easily answer her question. After helping her and before ending the call she had the following to say. I have dubbed this lady the coolest 83 year old lady in the world. Keep in mind this call was at 11am:

"Thank you! That was so simple. I don't understand why no one could tell me that 2 hours ago. Y'know it's amazing to me. I'm 83, and I'm still with it. As I'm sure you can tell, I still know what's going on, I can understand a lot of things. I was a scientist. I used to invent things. These young kids today don't know anything. They just stop learning. Yet, they think they know everything. I told one young kid, "y'know what? I knew more at 80, then you'll ever know in your entire life!" So, I thank you. Now I'm done with these phone calls for the day. I'm going to go have some wine!."

If I could be guaranteed to have all my mental faculties about me like this lady at 83 and spend my mornings putting younger fools in their place and drinking wine I wouldn't fear growing old so much anymore. I would in fact welcome it with open arms!